Meaning of Menopause Cancellation & Refund Policy

1. Introduction

We want you to be completely satisfied with your purchase. This policy explains your rights to cancel an order, request a refund, and how we handle returns in accordance with UK consumer law.

2. Your Right to Cancel

  • If you purchase goods or services online, by phone, or by email, you have the right to cancel within 14 calendar days from the day after you receive your goods (or from the date of the contract for services) unless the appointment has been undertaken or your course has expired.

3. Refunds for Goods (online courses)

  • If you cancel within 48-hours of your course purchase, we will refund the full purchase price within 14 days.

  • After 48-hours following your purchase you will not be eligible for a refund.

  • If you do not engage with the course prior to the expiry access date, you will not be entitled to a refund. It is the responsibility of the purchaser to ensure they have adequate time to engage with the course.

4. Refunds for Services (1:1 consultations)

  • If you request to start a service within the 14-day cancellation period, you may be charged for the portion of the service provided before cancellation.

  • If the service is fully performed within the 14 days and you agreed to this in writing, you lose your right to cancel.

  • If you cancel your appointment within 48 hours of the scheduled time, you will be eligible for a refund or rescheduled time slot.

  • If you cancel your appointment within 24 hours of the scheduled time, you will not be eligible for a refund but can reshedule.

  • If you do not attend your appointment, and there was no contact from you, you will not be eligible for a refund and a rescheduled appointment is at the discretion of the Coach.

5. Faulty or Misdescribed Goods

  • You are entitled to a full refund, repair, or replacement if goods are not as described, regardless of the right to cancel.

6. How to Return Items

  • Include proof of purchase (order confirmation or receipt).